Privacy Policy GARDNTOOL

1. Overview
Welcome to GARDNTOOL (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect your Personal Information when you visit, shop, or otherwise interact with our website [https://gardntool.com] (the “Site”). Your use of our Site indicates your acceptance of this policy.

2. Contact Information
If you have any questions or concerns—or wish to exercise your privacy rights—please contact us at:

  • Email: help@gardntool.com
  • Address: GARDNTOOL, 2 Hesketh Almshouses, Helsington, York, England, YO10 5DX

3. Information We Collect

  • Device & Usage Information: Automatically collected via cookies, pixels, and log files. Includes browser type, IP address, timezone, viewed pages, search terms, and interactions.
  • Order & Payment Details: Collected when you make a purchase. Includes your name, billing/shipping addresses, email, phone number, and payment data. Used to process orders, arrange shipment, manage invoices, and prevent fraud.
  • Customer Support Information: Any information you provide when contacting us for support.

4. Minors
Our Site is not intended for individuals under 18. We do not knowingly collect data from minors. If you believe your child has provided us with personal information, please contact us to request deletion.

5. How We Use Your Information
We process your information to:

  • Deliver products and fulfill orders.
  • Communicate about your orders, confirmations, and promotions (if opted in).
  • Detect and prevent fraud or other risks.
  • Improve Site performance and user experience.

6. Sharing & Disclosures
We share your information with trusted service providers and partners:

  • Shopify: Our e-commerce platform - processing orders, payments, and analytics.
  • Advertising Partners: For personalized marketing (Google Analytics, Shopify Audiences, etc.).
  • Legal Compliance: When required by law or to protect our rights.

7. Behavioral Advertising & Your Choices
We may display relevant ads based on your engagement. You can opt out via:

8. Legal Basis for Processing (EEA Users)

  • We process data under:
  • Your consent.
  • Contract performance (fulfilling orders).
  • Legal obligations.
  • Legitimate interests (e.g., fraud prevention).

9. Data Retention
We retain your personal data as long as necessary to fulfill orders or comply with legal obligations. You may request erasure at any time.

10. Automated Decision-Making
We do not use automated decision-making with significant legal effects. Shopify may apply limited fraud-screening tools (temporary IP/card blacklisting).

11. CCPA Rights (California Residents)
You have rights to:

  • Know what data we collect, use, or share.
  • Request deletion or correction.
  • Opt out of “sale” of data.
  • Appoint an authorized agent.

12. Cookies & Tracking
We use cookies to:

  • Remember preferences.
  • Track visits.
  • Analyze traffic patterns.
  • Support advertising and social integrations.

13. Do Not Track Signals
Our Site does not alter practices in response to “Do Not Track” browser signals.

14. Changes to This Policy
We may update this Privacy Policy due to operational, legal, or regulatory reasons. The “last updated” date reflects the latest revision.

15. Complaints
If we cannot resolve your concerns, you may lodge a complaint with your local data protection authority or relevant supervisory body.